Privacy Policy

Privacy Policy

Al Suroor Properties Platform – Alsuroorproperties.com

Introduction

Al Suroor Properties (“the Platform”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, obtain, use, process, store, and share your personal information when operating our real estate platform and providing related services.

For the purposes of this Policy:

  • Platform refers to the website Alsuroorproperties.com, including all pages, digital tools, listings, forms, and related services.
  • User, you, or your refers to any individual or legal entity accessing or using the Platform or its services.

We may update this Privacy Policy from time to time. The version published on the Platform is the current and legally effective version.

Information We Collect

As the data controller, we are responsible for the personal information we collect and how we process it.

Personal information means any information that identifies you directly or indirectly.

We may collect the following categories of information:

  1. Personal Data You Provide
  • Full name
  • Phone number
  • Email address
  • Residential address
  • Nationality
  • National ID or residency details (where legally required)
  • Property preferences
  • Budget or spending range
  • Information provided through contact forms, inquiries, or communications
  • Any other information you voluntarily provide
  1. Transaction Information
  • Property inquiries
  • Records of rental or purchase interest
  • Advertising or listing data
  • Paid service records
  1. Technical Information
  • IP address
  • Device type and browser
  • Access dates and times
  • Pages viewed and browsing behavior on the Platform
  1. Financial Information

If you purchase services through the Platform, payment data such as billing name and billing address may be collected. Payments are processed through secure, certified payment providers.

Sources of Information

We may obtain your information from:

  • Data you submit directly via the Platform
  • Communications via email, phone, or messaging services
  • Real estate brokers, agents, or partners connected to Platform services
  • Government authorities where required by law
  • Analytics and advertising service providers

How We Process Your Information

We process your data in accordance with applicable data protection laws and principles, including:

  • Lawful, fair, and transparent processing
  • Collection for specific and legitimate purposes
  • Limitation of processing to relevant and necessary data
  • Maintaining accuracy of data
  • Retention only for as long as necessary

How We Use Your Information

We may use your information to:

  • Provide requested real estate services
  • Facilitate communication between you and property agents or owners
  • Respond to inquiries and support requests
  • Improve Platform performance and user experience
  • Send property updates, offers, or alerts (based on your preferences)
  • Process payments
  • Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Performance of a contract with you
  • Your consent
  • Compliance with legal obligations
  • Legitimate interests of the Platform that do not override your rights

Sharing of Information

We may share your information only, when necessary, with:

  • Real estate agents, brokers, or developers related to your inquiries
  • Technical and hosting service providers
  • Government or regulatory authorities where legally required
  • Legal or professional advisors

We do not sell your personal information to third parties.

International Data Transfers

Your information may be stored or processed outside the Kingdom of Saudi Arabia through technology service providers. In such cases, we ensure appropriate safeguards are in place to protect your data.

Information Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

You are responsible for maintaining the confidentiality of your login credentials.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

Your Rights

Subject to applicable laws in Saudi Arabia, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where legally permissible
  • Restrict processing
  • Object to processing for marketing purposes
  • Withdraw consent at any time

Requests may be submitted using the contact details below.

External Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children’s Privacy

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect their personal data.

Policy Updates

We may revise this Privacy Policy at any time. Updates become effective once published on the Platform.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Email: aqar@alsuroor.com
Website: Alsuroorproperties.com